Shipping

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by runway2street.com's partner carriers. The shipping charges are displayed on the order confirmation page. We work hard to subsidize these costs for you.

WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?

If you are in a specific country and shopping from a designer outside that country, you will see prices inclusive of taxes and import duties.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR DELIVERY?

All our packages are insured from theft and damage while in transit to your shipping address. However, it is not covered after the delivery at your address. We do require a signature for delivery of our shipments.

HOW DO I TRACK THE DELIVERY OF MY ORDER?

You will receive regular updates on your order, and you can also check the status in your My Account section on the website. To access My Accounts, click on your profile picture in top right corner. Then choose your order under My Orders and using the tracking link.

MY ORDER IS INCOMPLETE, WHEN WILL MY REMAINING ITEMS BE DELIVERED?

If you have ordered items from more than one designer in your order, then the items will arrive in separate shipments from each designer, and may not be delivered to you simultaneously. You will see individual tracking details in your My Orders section on the site. To access My Orders click on your profile picture in top right corner and then choose My Account. Or you can contact our our Customer Service Team who will be able to assist you.

DO YOU SHIP TO MY COUNTRY?

We ship to around 100 countries worldwide using cost-effective and very efficient carriers. Please click on the flag on the top right corner of the page to see the countries supported.

CAN runway2street.com SHIP TO MORE THAN ONE ADDRESS IN A SINGLE ORDER?

We can only ship an order to one single address. When you place an order, you will be asked to choose one shipping address for your delivery. You can always choose to use a different address than on file.

HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

Your order will be shipped directly from our brands within 3 business days unless it is pre-order or custom (see product details for timeframes). We ship using UPS or DHL and we will provide you with a tracking number. We offer 3-6 business days express shipping on all international orders – please contact us for expedited options. The shipping charges will be displayed at checkout.

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