Returns Policy

We want you to be happy with your purchase. If for any reason, you are not satisfied with the item, you can return the items in original condition with all tags attached. The process is simple and easy to use - Now offering free returns on all International orders over $500 and all domestic orders over $250.

To use this service, you will need to request a Returns Merchandise Authorization (RMA) number within 10 days of receiving your order and book your free pick up within the next 5 days. See below for more detail .


You will need to…

1. Request a Returns Merchandize authorization (RMA) number within 10 days of receiving your package by signing into your account at R2S and selecting the items from the order that you wish to return.

2. You will receive an email containing the RMA number, instructions and the return shipping label.

3. Complete and sign the returns invoice included in your order within the package.

4. Then print and fix the label on the outside of the box and seal your package.

5. Schedule a pick-up or drop off at carrier indicated on the label.


If the carrier on the label is UPS, you can either drop-off at a UPS location, schedule a pickup www.ups.com or call the carrier at:

Call 1-800-782-7892 FREE for Int’l

1-800-PICK-UPS FREE for Domestic

If the carrier is DHL, you can schedule a pickup by calling DHL at http://www.dhl.com/en/contact_center/contact_express.html

For speedy processing of the refund, please be sure that your returned items meet the conditions of our Returns Policy

Our customer care team is available to assist you with any of your questions. Please contact us via email at support@runway2street.com..

We are also available to answer your questions over the phone from 11:00 am to 8:00 pm Eastern Time. Please call us toll-free at 1 (888) 966-9020

RETURNS AND EXCHANGES POLICY

RETURNS

Making a return for a refund is easy using our International Returns service. All returns must be requested within 10 days of receiving a shipment and must have a RMA number (return merchandise authorization). Returns are offered on all items except sale merchandise and fine jewelry.

We will credit for the full price of the product, including tax and duties, which will be refunded directly to your credit card or other payment method.


All return shipping fees will be deducted from the total refund or credit of any Items returned in accordance with the Returns Policy. If an Item(s) are returned because the Item(s) was shipped with defects we will try to replace the item with another without additional shipping fees.


Please use the Return Shipping Label that has been provided by us when a return is requested.

Items should be returned new, unused, and with all our designer garment tags still attached and include all original packaging including boxes or dust bags. Returns that are damaged, soiled or altered may not be accepted and will be sent back to the buyer at their expense.

EXCHANGES

Please note that we are unable to offer exchanges. However, if you wish to exchange your Item for a different size or an alternative Item, we suggest that you return the Item in accordance with the Return and Exchange Policy, and purchase the new Item as a separate order.

REQUIREMENTS FOR RETURNS

Items should be returned unused and unwashed with all garment tags still attached. Returns that are damaged or soiled in any way may not be accepted and may be returned to you at the buyer’s own expense. Where provided, any included accessories and designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender at sender’s own expense.

SHOES

All shoes should be tried on a carpeted surface before wear.

SWIMWEAR

All swimwear should be tried over undergarments and the hygiene strip should not be removed.

FINE JEWELRY

All fine jewelry items are final sale and cannot be returned.

SALE ITEMS

Please note that all sale items are final sale and cannot be returned.

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